Reached the platform. It was already in troubled mode. Hopefully it was just an error, not a complex, hairy complication.
To understand better what I do at work, here is an analogy:
I am the GP of the platform’s brain.
I will not perform the operation/surgery on my own, but if there is any symptom of upset in the system, I will have to correctly diagnose it and advise the plan forward, write prescription or referral letter to see specialist and so on.
Brain GP. Not Brawn GP.